UNIT 1 : CHAPTER 5

Chapter 5:  Organiational Structure That Support Strategic Initiatives

MIS Department Roles and Responsibilities

1. Chief Information Officer (CIO)

Responsible for overseeing all uses of MIS and ensuring MIS strategically aligns with business goals. CIO always reports directly to the CEO (Chief Executive Officer).

Broad function include:

i.                    Manager

Ensure delivery of all IT project on time and within budget of the company.

ii.                  Leader

Ensure strategic vision of IT in line with strategic vision of the company.

iii.                Communicator

Advocate and communicate the IT strategy by building and maintaining strong relationship.

 2.  Chief Technology Officer (CTO)

Responsible for ensuring the speed, accuracy, availability, and reliability of MIS. CTOs have direct responsibility for ensuring the efficiency of IT systems through company. CTOs process all aspects of IT, including hardware, software, and telecommunications.

3. Chief Security Officer (CSO)

Responsible for ensuring security of business systems and developing strategies plus safeguard against hacker and viruses. CSO possess detailed knowledge of network and telecommunication because hacker found way into IT system through it.

4.Chief Privacy Officer (CPO)

Responsible for ensuring the ethical and legal use of information in the company. CPOs the newest senior executive position in IT.

5. Chief Knowledge Officer (CKO)

Responsible for collecting, maintain, and distributing company knowledge. The systems create repositories of company documents, methodologies, tools, and practices, and establish methods for filtering information. CKOs contribute directly to company’s bottom line by reducing the learning curve for new employees and employees taking on new roles.

 Skill Pivotal for Success in Executive IT Roles

The Gap between Business Personnel and IT Personnel

Business Personnel possess expertise in functional areas for example marketing, accounting and so forth but IT Personnel have technological expertise. For Business Personnel, they have their own vocabularies based on their experience and expertise while IT Personnel have own vocabularies consisting acronyms and technical terms. To improve, Business Personnel must seek to develop their understanding of IT and IT Personnel must understand the business if the organizational is going to determine which technologies can benefit the business. CIO must ensure effective communications between Business and IT Personnel.

 

Organizational Fundamentals – Ethics and Security

When behaviour of few individuals can destroy billion-dollar organizational because of a lapse in ethics or security, the value of highly ethical and highly secure organizational should be evident. 

ETHICS means principle and standards that guide our behaviour toward other people. 

PRIVACY means right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without our consent. The burden comes from the knowledge that each time employees make a decision regarding issues of privacy, the outcome could sink the company someday.

Issued Affected by Technology Advanced

Primary Reason Privacy Issues Reduce Trust for Business

Source of Unplanned Downtime.

 The Cost of Downtime.

Protecting Intellectual Assets

Information security means broad term encompassing the protection of information from accidental or intentional mis-use by the third parties. E-business automatically creates tremendous information security risk for a company.